International Student Affairs Officer

Roles & Responsibilities:

Role Overview
We are looking for a proactive, service-oriented International Officer to join XJTLU Global with an immediate start. This role sits at the heart of the international student journey—from the initial application to visa processing and arrival on campus. You will play a critical part in processing international applications, managing visa documentation, and delivering exceptional student support across our SIP and XEC campuses. You will be the first point of contact for prospective students, agents, and current international students, helping them navigate their journey at XJTLU with speed, reliability, and service excellence. 
Key Responsibilities
1. International Admissions Processing 
· Application Vetting: Process international applications via the university's admissions system. Screen documents (transcripts, English language proficiency, references) to ensure they meet entry requirements for respective programmes.
· Decision Making: Issue offers/ rejection letters and other admissions-related documentation to applicants for programmes 
· Data Integrity: Maintain accurate and compliant records adhering to data protection regulations and institutional policies.

2. International Student Visa Processing 
· Visa Documentation: Prepare and issue all visa-supporting documents in strict compliance with Chinese immigration regulations for students.
· Application Guidance: Advise prospective and current students on visa application procedures, required documentation, and timelines. Guide students through the residence permit application and renewal process upon arrival in China, ensuring clarity regarding campus-specific registration requirements.
· Compliance & Record-Keeping: Maintain meticulous records of all visa-related communications, documentation, and outcomes. 

3. Student Support & Service Excellence
· Enquiry Management: Serve as a key point of contact for prospective and current international students across both SIP and XEC campuses. Respond to enquiries regarding admissions, visas, accommodation, and general university life via phone, email, and in-person visits.
· Welcome & Transition Support: Assist in the delivery of the international student welcome programme across both campuses, including airport pickup services, accommodation check-in, and on-site registration support to ensure a smooth transition to Suzhou or Taicang.
· Pastoral & Practical Support: Provide guidance to students on police registration, fee payment, bank account opening, and cultural adjustment. 
· Student Emergency Response: (on rotation) Serve as a point of contact for international student emergencies including but not limited to medical incidents, mental health crises, legal issues, loss of travel documents, or other urgent situations. Follow established emergency protocols and escalate to senior management when appropriate.

4. General & Administrative Duties

· Additional Tasks: Undertake any other duties and responsibilities as reasonably assigned by the Head of XJTLU Global to support the broader objectives of the department and the university across all campuses.

Qualifications:

   Master’s Degree or above
•    Minimum 1 year’s working experience in the related jobs such as student support and management.
•    Experience: Minimum 2-3 years of experience in student services, property management, or administrative coordination within an educational setting.
•    Technical Skills: Proficiency in MS Office (Excel for data processing) and experience with database/CRM systems.
•    Soft Skills: Exceptional conflict resolution skills, cultural sensitivity, and the ability to remain calm under pressure.
•    Language: Fluency in English (and [Insert local language] if required) is essential.